The practice of providing gratuity for Walmart’s order retrieval service is not standard procedure. The company’s policy explicitly prohibits its associates from accepting tips from customers for carrying out the fulfillment and delivery of online orders to vehicles. This contrasts with traditional restaurant or delivery service models where tipping is a customary acknowledgment of service.
The prevalence of online order services has altered the retail landscape, but the expectations surrounding gratuities have not uniformly adapted. Walmarts business model factors in the cost of this service. Therefore, the company compensates employees directly, eliminating the need for customers to supplement their wages through tips. This can be seen as beneficial for cost predictability and streamlined transactions.